If you have all the info, you can report the scam to Microsoft using this link: (make sure to fill in all the necessary details) It's easy to ride down a hill while it's hard to climb the hill back up.
Usually, after a scam-encounter, people clean-install their Windows to make sure they don't have any suspicious softwares or random files. When you accidentally visit such a website and you can't close the browser, open Task Manager using Ctrl + Shift + Esc and end-task the browser with the scam site. And it's not just that sort of sites which try to scam you, scammers post their lame 'tech-support numbers' on different sites like this Community and when people call those numbers, they fall for the trap. There has been a lot of awareness lately which request people to not call such numbers.
The lesson learnt from this is not to use Microsoft browser because this is not some default page that has a malicious link but the browser it self has feeds, news, climate and some icon etc.īefore you blame MS Edge, think of it this way and take this: don't call numbers from sites which say you have virus, and don't enter your e-mail and password which it requests to. Using McAffe scanned the whole system and so far I dont see any issue as such so things are fine I believe.
I was suspicious by then so although I was downloading the software and installing it I didn't finish it because I could see that my system is alright suddenly and I immediately deleted the downloaded file and as well as uninstalled the file of ultraviewer. A web browser appeared where she asked me to download, I asked her what to do after that she said that she will unblock the server using some remote control of my system. I asked her when the company is Microsoft why using another company website, she said that it is third party assisting them. Upon explaining she said she will get back in a minute after which she asked to press Windows button and R, a small box appeared and she asked me to type. I had to ask her what company my call has reached to, she said Microsoft and asked me about the issue. Upon calling a Chinese accented lady picked up the call. The pop up and the background screen all had Microsoft logo.
This is a new way used by scammers to make our laptop look like really in some trouble or infected by virus. My speaker was loud I panicked a bit but when trying to hover the mouse there was a transparent screen on top of the header covering all the way up the laptop screen and no taskbar seen.
Also, there was a voice-over repeating that my IP address is used by somebody so Microsoft has blocked the server. Upon clicking it a tab opened with a pop-up asking me to reach out 1 8 my laptop was infected by Trojan virus closing the browser or shutting down laptop may result in identity theft or data loss. Today while going through My feed of Microsoft edge I clicked on some sort of news like some celebrities might not be rich.